No Internet

• Is there no WIFI signal?

  • Yes

    • Please kindly check your WIFI router is connected to the electricity

    • Is it connected to the electricity?

      • No

        • Please reconnect your WIFI router to the electricity

        • Please wait 10 minutes for WIFI router to finish setting up

        • You should now have WIFI signal

      • Yes

        • Is there a red light in your WIFI router?

          • Yes

            • Please press the 'reboot' button to restart your WIFI router

            • Please wait 10 minutes for WIFI router to finish setting up

            • You should now have WIFI signal

          • No

            • Please unplug your WIFI router from electricity and then plug it back to electricity.

            • Please wait 10 minutes for WIFI router to finish setting up

            • You should now have WIFI signal

• Is there WIFI signal, but no internet?

  • Please check Turk Telekom link to determine if Turk Telekom has emergency repair work in "Fatih" district where the apartment is located.

    • Press link --> Turk Telekom Emergency Repair Website

    • Select from left side drop-down menu "Lutfen Il Seciniz" the city of Istanbul

    • Select from ride side drop-down menu "Lutfen Ilce Seciniz" the district of Fatih

    • Does the website show a emergency repair in Fatih district of Istanbul?

    • Yes

      • Emergency repair work normally finishes by next day 06:00

      • You should have internet working by then

    • No

      • The problem is not in the area, but specific to the DSL internet line connect to the apartment

      • Please check Turk Telekom link to determine if WIFI router has internet signal

      • Press link --> Turk Telekom Signal Check Website

        • Does the website show a signal?

          • No

            • There is a problem with the internet account.

            • Please contact us via text or call on WhatsApp.

            • We are going to contact Turk Telekom to resolve the problem.

            • It normally a maximum of 4 working days for Turk Telekom to fix the problem.

            • However, in the meantime we are going to provide you a 4.5G mobile WIFI router.

            • You are going to have fast internet access via 4.5g mobile signal until Turk Telekom fixes the DSL line.

          • Yes

            • Please contact us via text or call on WhatsApp.

            • We are going to contact Turk Telekom to resolve the problem.

            • It normally a maximum of 4 working days for Turk Telekom to fix the problem.

            • However, in the meantime we are going to provide you a 4.5G mobile WIFI router.

            • You are going to have fast internet access via 4.5g mobile signal until Turk Telekom fixes the DSL line.

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