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No Gas

• Is there hot water but no heating?

  • Yes

    • Is the radiator in bedroom as well as in the living room cold?

      • No

        • If the radiator only in a single room is cold, then please turn the on the radiator in the room where it is cold

        • You need to turn the knob on the side of the radiator

        • Please allow 10 minutes for the radiator to start getting warm

        • Now you should have have heating in every room

      • Yes

        • Your problem is not a specific radiator

        • The problem is the boiler

        • Is the boiler's 'electricity circuit braker' switch down?

          • Yes

            • Please turn the switch back up

            • Now the boiler should be back on

            • Please allow 10 minutes for all the radiators to start getting warm

          • No

            • Your problem is the boiler, but not its electricity

            • The boiler's problem is low pressure

            • Please check the pressure bar

            • Is the pressure bar below 1 ?

              • Yes

                • Please turn very slowly the blue handle

                • You need to turn it very slowly, in order for the pressure to rise gradually above 1

                • Once it is above 1, please turn the handle back, in order to stop pressure to increase further

                • Now the boiler should be back on

                • Please allow 10 minutes for all the radiators to start getting warm

              • No

                • If you have a digital screen of your boiler, does the boiler's digital screen show you an error?

                  • Yes

                    • Please contact us via WhatsApp/call and inform us the exact error code

                    • We are going to call boiler company to ask for a technician to come as soon as possible to repair the boiler

                  • No

                    • Even if there is no error message, your boiler has a problem.

                    • Please contact us via WhatsApp/call and inform us the exact error code

                    • We are going to call boiler company to ask for a technician to come as soon as possible to repair the boiler

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• Is there no hot water an no heating?

  • In Istanbul, sadly sometimes gas is lost due to faulty gas lines in the city.

  • You can find the latest update on how long the gas repair works are going to last on the below link or by calling 153 (alternatively 00901530000).

  • Press link --> IGDAS

  • Emergency repair works are normally completed by next day 06:00 latest

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• Where is the boiler for my apartment?

  • It is inside your apartment

  • bb#1 (ground floor)

    • It is in the kitchen area

    • It it attached to the wall.

  • bb#2 (first floor) and bb#3 (second floor)

    • It is in the kitchen area, inside the white colour cupboard

    • Please open white cupboard door to see it

      For flats: bb#2 (first floor) and bb#3 (second floor)

  • bb#4 (top floor, roof apartment)

    • It is in the terrace

    • Once you are outside, next to the terrace door, there is a white cupboard

    • Open the white colour cupboard, inside is the boiler